Bright Notion

Whilst it may not be difficult to find a contract office cleaning company being able to find a company that can do the work quickly and effectively is a little more difficult to do. If you were interviewing for a new staff member you would draw up a list of questions prior to the interview. Do you do the same when you are looking for an office cleaning contractor?

You could start to develop your questions by thinking about these issues first.

Does the local cleaning manager fully understand what you are wanting in your office cleaning service contract?The representative should be able to translate your needs into specific instructions for the cleaners.

If you are planning some special visit e.g. your board of directors visiting your regional office or a open day for customers will the cleaners work around that to give special cleans before and afterwards?

What about feedback? This is not simply signing a weekly/monthly survey form you need to be able to see what effect your feedback has on the cleaning methods and standards.

Quality control inspections.

There should be scheduled and spot checks throughout the office cleaning contract period. The contract manager should make a planned visit at designated intervals early into the contract. This way, any initial problems can get resolved quickly. There should of course also be random checks by cleaning managers throughout the length of the contract. Cleaners should NOT know in advance when these visits are taking place or they may drop standards immediately after one inspection only to pick up again when they know an inspection is due.

Finally do they do have systems in place that will assure you that you will be able to get access to senior managers direct in order to sort out any issues that may come up during the cleaning contract. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.

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